Centre Manager
Job No:
GEMINI121334
Location:
South Melbourne
About the Role
AMA Group has an exciting opportunity for an experienced Centre Manager to join the Melbourne Panel Repairs team based in South Melbourne.
In this role you will provide leadership and motivation to the team as well as having a significant impact on the day to day operational running of the business.
Key Responsibilities:
- Production Workshop Management - Oversee the production management of the workshop to ensure production targets are achieved and that vehicles are repaired to their pre-accident condition in accordance with AMA and Work Provider quality expectations.
- Quality, Quotes, Parts and Vehicle Management - Ensure comprehensive and accurate quotes, QA inspections and vehicles are repaired to their pre-accident condition are carried out.
- Customer Service and Stakeholder Management – Provide exceptional customer service is provided to all clients and work providers through prompt, professional and friendly interactions.
- Profit and Loss, Reporting and Administration - Ensure the site is operating profitability. Prepare and review P&Ls, Budgets, Job costings, KPIs, Management Reports by utilising the tools provided to know and understand the performance of the site and provide explanations for performance as required.
- Leadership and People Management - Oversee the staffing on site and ensure staffing levels and processes are in place. Proactively build and maintain positive work provider relationships.
- Work Health and Safety (WHS) - Ensure that the site remains safe by maintaining the WHS management system, all WHS policies and procedures are followed and safety incidences/near misses are immediately reported and actioned.
As the successful candidate, you will have the following:
- Proven success in previous management role including financial management with experience working in a similar position in the Automotive industry highly regarded
- Excellent customer service skills
- A commitment to safety
- Sound leadership and management skills, with the ability to drive change and foster a team-based work environment
- Outstanding communication skills with the ability to build first class relationships
- Demonstrated experience creating and implementing processes to improve efficiencies with a quality eye for detail
- Effective decision making and problem-solving skills
- Exceptional organisational skills and the ability to set and meet timeframes
- Intermediate computer ability
We are leaders in the repair industry and offer:
- Competitive salary based dependent on candidate’s relevant skills and experience
- A wide range of Employee benefits including: Employee Assistance Program, discounted Health Insurance, discounted Novated Leasing, discounted motor insurance and more
- Team environment
- Genuine opportunities for career development and progression
Company Overview
The AMA Group, is Australia's largest network of accident repair facilities, which currently comprises of over 120 outlets and over 2,200 employees across Australia and New Zealand, and has further plans to continue to grow both domestically and internationally.
The AMA Group's success is a result of our commitment of providing our clients and work providers with quality and cost effective repairs, as well as exceptional customer service. Our people is what makes this possible and are therefore our focus.
The AMA Group has been built on the foundations of families, enabling our people to continue to enjoy the family feel work environment and a sense of belonging, whilst having the opportunity to pursue a career and make a difference.